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Here at Canter Levin & Berg Solicitors, we’re very pleased to start the New Year by successfully completing two major assessments, Lexcel and Investors in People. These assessments confirmed our high standards in client care, practice management and in the training and development of our staff.
At the start of January, we received our Investors in People (IIP) assessment. This assessment was held in order to establish whether the firm met all of the evidence requirements for the Investors in People Standard by looking back at our activities over the past year. An independent assessor visited the firm and interviewed 19 members of staff, identifying areas where we exceeded the IIP standard as well as areas for improvement.
The assessment was successful and confirmed that we are continuing to meet the requirements of the IIP standard. Our IIP assessor noted that communications within the firm worked well, with senior staff described as open and approachable. It was also noted that levels of staff involvement in the firm were good, as was the learning and continuing development of staff members, to allow them to “develop their optimal potential”.
The Law Society Lexcel accreditation is a legal quality mark designed to show that a law firm offers the highest standards of client care and practice management. By using a Lexcel accredited firm, such as Canter Levin & Berg, you can be sure you’re getting the best possible legal service from your solicitors.
Lexcel accreditation is awarded for 3 years at a time. During that time, each firm will receive an annual monitoring inspection from an independent assessor who visits the firm to check that they are continuing to comply with the standard. Our successful assessment this year means that we have been awarded the accreditation for another 3 years.
To reach the Lexcel standard, we had to demonstrate our commitment to protecting the confidentiality of all of our clients, that we communicated clearly and honestly with them about their cases, including being upfront about our costs and that we kept them informed as their cases progressed. Additionally we had to show that we dealt with any complaints properly and had a comprehensive complaints procedure.
Our assessment this year highlighted the high standards of client care across all departments, which resulted in good feedback from our clients and a low level of complaints.
As Lexcel and IIP accredited Liverpool Solicitors, here at Canter Levin & Berg we can provide you with top quality legal advice on a range of issues, including employment law, family law, personal injury and road traffic accident compensation claims and criminal law.
In addition to the Lexcel standard, which applies to the whole firm, several of our solicitors have received individual accreditation from the Law Society, reflecting their expertise and that of their departments within their chosen area of law. We also hold accreditation from the Law Society for our work with personal injury law, family law and children law.